How to Track AliExpress, Shein and Temu in Chile

Complete guide to track your international purchases from China to your door

Shopping on international platforms like AliExpress, Shein, Temu, and Amazon has exploded in Chile in recent years. However, tracking these packages can be confusing because it involves multiple carriers throughout the journey. This guide explains the entire process from start to finish, including which numbers to use, how long they take, and what to do when the package gets held at customs.

▸ How International Shipments to Chile Work

When you buy from AliExpress, Shein, Temu, or Amazon, your package makes a long journey before reaching you. The typical process starts at the seller's warehouses in China or another origin country, where the package is prepared and dispatched. You'll receive a tracking number from the seller or platform. Then the package travels by airplane, usually as consolidated cargo together with thousands of other packages. Most affordable shipments from Asia land at Santiago's Arturo Merino Benítez International Airport, where they go through the Chilean customs process. Finally, Correos de Chile takes control as the last-mile operator for most affordable AliExpress, Shein, and Temu shipments, delivering the package to your home.

▸ The Tracking Numbers You'll See and Which to Use

One of the most common confusions is receiving multiple tracking numbers. The seller or AliExpress number may start with letters like LP, JT, YT, CNA, or similar and is useful for tracking while the package is in China or in international transit. The Correos de Chile number is assigned when the package enters the country and generally has the format XX123456789CL, meaning two letters plus nine digits plus CL. This is the most useful number for tracking within Chile. Some shipments from the Chinese post use the UPU standard with 13-character format like RP123456789CN. In Chiletrackr, enter the number in XX123456789CL format if you have it. If you only have the original seller number, you can also try it since our system integrates with TrackingMore for international tracking.

▸ Real Delivery Times by Platform

Delivery times vary significantly by platform and shipping type chosen. For AliExpress to Chile, free standard shipping or AliExpress Standard Shipping takes between 20 and 45 business days, while express shipping with DHL or FedEx can arrive in 7 to 15 days but costs more and has higher probability of customs charges. For Shein to Chile, standard shipping takes between 15 and 30 business days and express between 7 and 15 days. Temu in Chile tends to be faster than AliExpress, with standard shipments that can arrive in 10 to 20 business days. For Amazon with international sellers shipping to Chile, times vary greatly by seller and shipping origin, and Prime options are generally not available for international shipments to Chile.

▸ What to Do When Tracking Doesn't Show Information

It's very common for tracking numbers from AliExpress, Shein, or Temu to not show information immediately. The package may sit for days or weeks before being scanned in the origin postal system, so wait at least 5 to 7 days after receiving the number before worrying. The Correos de Chile number only activates when the package physically arrives in the country, so if the package is still in China or in transit, the Chilean number won't show information yet. You can try tracking on the original AliExpress or Shein platform, or on 17track.net for international numbers. Once the package is in Chile, Chiletrackr and the Correos de Chile website are the best options. If tracking shows it arrived in Chile but there are no updates for more than 5 days, it's probably in customs review, in which case you should wait for the Correos de Chile letter.

▸ Tips for International Shopping in Chile

To have the best experience shopping on international platforms from Chile, always save your tracking number as soon as you receive the shipping confirmation. If you have a problem, you'll need it to file a claim. When possible, keep your purchases under USD 41 per package including shipping to avoid paying customs taxes. Always choose shipments with tracking even if it costs a bit more: if the package is lost without tracking you'll have no way to claim it. Familiarize yourself with each platform's buyer protection policy: AliExpress has a Buyer Protection Guarantee for packages that don't arrive, and Shein and Temu also have refund policies. If you use Chiletrackr and create a free account, you can register your international shipments and receive automatic updates instead of checking manually every day.

Frequently Asked Questions

Why does my AliExpress package say 'Delivered' but I didn't receive it?

This can happen if the package was left in the mailbox, with a neighbor, or at a Correos de Chile office for pickup. First check with everyone in your household and neighbors. If it definitely didn't arrive, contact AliExpress within the protection period to open a dispute.

How long do Shein packages take in Chile exactly?

Shein packages in Chile generally take between 15 and 30 days with standard shipping, and between 7 and 15 days with express shipping. The exact time depends on customs volume and time of year.

Do Temu packages need to pay customs in Chile?

Yes, if your purchase value exceeds USD 41 including shipping cost, you'll need to pay 19% VAT plus customs duties. Temu sometimes splits orders into multiple packages to stay under the limit, but this doesn't always happen.

Can I track my Shein package directly on Correos de Chile?

Yes, once the package is in Chile you can track it on correoschile.cl using the tracking number Shein gave you in XX123456789CL format. You can also use Chiletrackr, which automatically detects it's a Correos de Chile shipment.

What do I do if my AliExpress package didn't arrive by the estimated date?

First check the tracking status. If it's at customs, wait. If the maximum AliExpress delivery time has passed without arrival, open a dispute within the buyer protection period. AliExpress will refund you if the package didn't arrive within the agreed timeframe.

Related Guides

Have a package to track?

Track my package

Track by courier

📦 Chilexpress ✉️ Correos 🚚 Starken 🔵 Blue Express